- ENTIRE AGREEMENT: SERVICE AGREEMENT
Web Hosting Manila / aka New York Hosting Services shall provide its
Services to You under the Terms and Conditions of this Service
Agreement. You and will be referred to as the Customer . In some places
you might be referred to simply as YOU. The Agreement is intended to
keep the integrity of our services on the one hand, and that of the
Customer on the other, thus protecting both parties from liability.
This Service Agreement will be enforced to ensure the speed, power,
performance, and reliability of our services.
Along with the Order Form and any other documents or agreements
explicitly specified in this Agreement, the Service Agreement
constitutes the whole act of convention between Web Hosting Manila and
the Customer, thus being the most significant document of the
newly-established relationship. In case that a court of competent
jurisdiction considers that any of the Agreement's provisions is
invalid, unenforceable, or void, the remaining ones will completely
reserve their validity.
Customer's side of the Agreement could be presented by the following
parties: an individual with personal demands, being over 18 years of
age; a legal entity such as a corporation, a limited liability company
etc. that is consistent with state's law system. If a person represents
the Customer for some reason, he/she should be legally authorized to
act in his/her name, thus accepting, executing and delivering the
You understand and agree that the Service is provided "AS-IS" and that
Web Hosting Manila assumes no responsibility for the
timeliness, deletion, failure to deliver or store any Customer
communication or personalization settings.
- BACKGROUND OPERATIONS/PROGRAMS ON
We separate the background-running operations/programs in 2 categories:
- Those used by Web Hosting Manila.
Web Hosting Manila can run programs, named cron jobs, in the
background. Their provision suggests additional fee in accordance with
system resources used and operational maintenance involved, if needed.
Generally, Web Hosting Manila avoids placing complementary charges upon
customers, providing the CronTab service that is integrated in the
hosting Control Panel.
- Those used by the Customer
We do not allow background-running programs. These include any
IRC-related software such as bouncers and bots. We provide a hosting
service, not a shell service. You are not allowed to compile and run
software on our hosting servers.
- SCRIPTING AND BANNED SCRIPTS
You are free to use any scripts you wish provided they do not affect
the servers’ normal operation and are not mentioned
Scripts that are commonly known for causing server disruption include
large cgi-based message forums, auctions, and banner exchanges. In the
event a script affects normal server and/or administrative operations,
Web Hosting Manila reserves the right to disable the account
pending client cooperation and resolution.
Scripts we do not allow include:
- Chat servers/scripts of any kind are strictly prohibited.
- Formmail is not allowed on our servers. You can use formmail scripts
but they must be up-to-date and not running with the filename
"formmail". Any files named "formmail" will be deleted without notice.
- OPTIONAL SERVICES
These services include but are not limited to: Fantastico package,
Mailing Lists and others, are provided WITHOUT WARRANTY and WITH NO
GUARANTEE OF RESULTS. Web Hosting Manila ADDITIONAL SERVICES OR
FEATURES AND VALUE-ADDED SERVICES OR FEATURES ARE OFFERED ON "AS IS"
AND "AS AVAILABLE" BASIS. RESELLERSPANEL REJECTS ANY IMPLIED
WARRANTIES. ANY OF RESELLERSPANEL'S EMPLOYEES, MANAGEMENT OR AFFILIATES
MAY NOT BE HELD RESPONSIBLE OR THUS LIABLE FOR ANY POSSIBLE DAMAGES
PROVOKING USE OR MISUSE OF ANY INFORMATION, CONTENT OR SERVICES
PROVIDED BY RESELLERSPANEL, INCLUDING DIRECT OR INDIRECT, PUNITIVE, AND
INCIDENTAL DAMAGES RESULTING FROM ANY FAILURE TO PROVIDE SERVICES,
SUSPENSION OR TERMINATION OF SERVICES.
- SERVICE GUARANTEES
99.9% Network Uptime Guarantee
Web Hosting Manila guarantees that your website
will be up and running at least 99.9% of the time during any 12-month
period. This guarantee includes network uptime, server uptime, web
server and service uptime. However, we cannot be held responsible for
upstream problems outside of our network and areas where Web Hosting
Manila has no direct influence, such as backbone provider failures,
fibre-optic main line cuts, DNS or Registrar problems with subscribers
domain names, routing problems between clients location and our data
center. The uptime guarantee is also not applicable if the service
interruption was caused by any natural or unnatural events that Web
Hosting Manila cannot directly influence. Web Hosting Manila may
temporarily deny or terminate service upon clients failure to pay their
charges when due.
Web Hosting Manila will guarantee 99.9%
network uptime and 99.9% network stability uptime.
This, however, does not refer to problems stemming from:
- Server Hardware Breakdown
- User error(s) or purposeful interruption(s) (e.g.
if the client shuts his/her own server down, Web Hosting Manila is not
responsible for the downtime)
- Failures due to software that is not explicitly
supported by Web Hosting Manila. Consequently, if a hardware crash
provoked by the customer happens, Web Hosting Manila has no
responsibility for the resulting downtime.
Network Outages or Unscheduled Downtime
is any unplanned or unexpected interruption in the network availability
due to a hardware, software, network connectivity or data center
problem, during which a 100% packet loss is experienced.
- Unscheduled Downtime Compensation - Web
Hosting Manila will compensate the owner of an account that
has experienced downtime for more than 8 hours during the entire
calendar year. The compensation will be one month of hosting services
Scheduled Downtime is any
scheduled interruption of services for the purpose of network upgrades,
or replacement of any equipment in order to provide a better service
for you. Scheduled downtime occurs during notified downtime periods,
with as many warnings sent in advance as possible via e-mail or posted
on our news section at a minimum 24-hour notice.
- SERVER USAGE & HOSTED CONTENT
- A web hosting service is a type of Internet service
that offers individuals and organizations the opportunity to host their
own websites, and to store information, images, video, or other content
accessible via the World Wide Web. A Storage Service Provider (SSP) is
a company that provides computer storage space and related management
services. SSPs also offer periodic backup and archiving. Web Hosting
Manila offers only web hosting services, not data storage services.
- Server content MUST comply with the parameters
stated in this agreement. Web content requirements exclude the
publication of illegal content or content considered inappropriate
otherwise. Customers should get in touch with a Web Hosting Manila
Service representative regarding any inquiries over the matter.
- If any of Web Hosting Manila are used for the
illegal purpose of SPAM or UCE, then they will be instantaneously
- Unauthorized Access. Web Hosting Manila
expressly bans the use of any Web Hosting Manila
hardware or software hosted on a Web Hosting Manila server
for trying to illegally access another hosted machine or network.
- Each customer will be able to take advantage of the
package he/she has purchased at the introductory price levels and with
one and the same set of features in the course of the whole contract
period. Web Hosting Manila reserves the right to
introduce certain changes to the packages (in the shape of
complementary services) to the benefit of customers.
- CANCELLATION AND REFUND POLICY
- Cancellation And Refund Policy
- Web Hosting Manila accounts are set up on a prepay basis Web Hosting
Manila. customers may decide to cancel their account at any time and
get a full refund if the cancellation request is made within 30 days of
the official sign-up date according to our Money Back Guarantee Policy.
To cancel an account, the customer must send an e-mail or a support
ticket to the Sales Department and provide any authentication
credentials requested by Web Hosting Manila. Any other form of
cancellation request will not be accepted. Any incentives offered to
customers upon sign-up will also be cancelled. However, domain
name registrations or transfers are
treated as non-refundable services
and cannot be cancelled or refunded after being activated per customer
request. The domain name owner will have access to a domain management
account, and will be able to transfer the domain name to another
registrar. NON - REFUNDABLE SERVICES are email hosting, VPS, Reseller
accounts, Servers, Domain Names and bulk or mass emailing account.
Late cancellations as well as accounts cancelled by Web
Hosting Manila due to TOS violations, in which the customer decides not
to fix the violation, do not qualify for the 30-day money back
All credit requests for VISA, MasterCard, American Express and
Discovery payments are processed within 48 hours of the submission of
the refund request (by e-mail or ticket, as mentioned above). The funds
will be credited back to your credit/debit card and affect your
credit/debit card balance in accordance with the credit/debit card
issuer's terms of service.
All credit requests for PayPal payments are processed within 48 hours
of the submission of the refund request (by e-mail or ticket, as
mentioned above). The funds will be credited back to your PayPal
account and affect your PayPal balance in accordance with the PayPal's
terms of service.
- Money Back Guarantee Policy
- Web Hosting Manila offers a 30-day money back guarantee. In case you
are not satisfied with our hosting services, you can submit a refund
request via a trouble ticket from your Modern Bill billing account, and
receive a full refund for your hosting plan within 30 days of the
account purchase, in order to receive full refund.
all single-year or multi-year domain
registration or transfer services. All domain
registrations and domain transfers are final, do not include any
money-back guarantee and will be subject to a fee that is calculated on
the basis of the actual NON-PROMOTIONAL annual price of the purchased
domain's TLD, multiplied by the number of years of registration or
The amount that will be credited back to you in accordance with our
30-day money back guarantee will not include the cost of all
non-refundable services that have been purchased upon sign-up (i.e. you
will be issued a partial refund on the original transaction if you have
purchased non-refundable services for your web hosting account).
A table containing the regular annual prices of the domain names
offered by Web Hosting Manila . is located in section 16-b of this
- PAYMENT AND CHARGEBACKS
Customers should abide by our Order
- Web Hosting Manila contracts with VISA / MASTER
CARD International, American Express Bank and Discover Financial
Services for chargeback procedures, thus avoiding its merchant accounts
involvement. When signing up for a web hosting service with Web Hosting
Manila, customers agree to AUP (Acceptable Usage Policy - this
document) and the specified Terms & Conditions in this
document. Thus, Web Hosting Manila will utilize this document as an
evidence for the customer's agreement in cases of a chargeback inquiry
on behalf of the customer based on points that the client tries to
refute after he accepted them at the time of the order. If, however,
the customer presents a valid motive for the refund required, having
observed the afore-specified requirements, then Web Hosting
Manila will commence the money-back procedures without
hesitation. Any refund actions will immediately lead to an account
suspension and the customer's credit card will be charged back with the
respective sum under the same payment order / authorization number.
- Web Hosting Manila will charge customers with fees
based on the fee structure at the time of the sign-up process. Web
Hosting Manila reserves the right to introduce changes to the
packages with regard to price and set of features when needed.
- Upon signing up for an account with Web Hosting
Manila, the customer agrees to pay on a recurring basis for the period
selected by him/her in the Order Wizard. The periods have the following
duration: 1 Month, 3 Months, 6 Months and 12 Months. The next payment
must be made towards your account on its assigned date due, which means
that Web Hosting Manila will attempt to automatically re-bill
your chosen payment method (WorldPay or PayPal) in the beginning of
each following period. When the payment is
declined from your chosen payment method we will send out an email
notice and retry to claim the payment on the following day, which will
generally occur 3 times over a 3-5 day period. After this period if we
have not received the payment due or had notification from you that the
payment due is in hand, your account may be suspended or terminated at
Web Hosting Manila sole discretion. Chargebacks are not considered as a
way of refunding. Any customer who provides a credit card chargeback in
response to a bill or order placed at Web Hosting Manila will
be subject to collections and legal action. He/she will be charged
$39.00, because when signing up with Web Hosting Manila , customers
accept these terms and conditions, thus agreeing to observe them
- FREE BONUSES
A bonus collection, which consists software, website templates.
- WARRANTIES AND REPRESENTATIONS
Web Hosting Manila provides hosting services on an "as is" and "as
available" basis without warranties or representations for its
offering. The company bears no responsibility for connection problems,
in cases when customers' hosting with Web Hosting Manila confronts with
service interruption issues.
- NO UNLAWFUL OR PROHIBITED USE.
Web Hosting Manila servers CANNOT be used for the propagation,
distribution, housing, processing, storing, or handling in any way of
lewd, obscene, adult OR pornographic material, or any other material
which is considered impermissible by the company including, but not
limited to - pornography, adult materials, blasphemy, and any other
materials of an adult nature.
- THIRD PARTY
Any dealings with third parties (including advertisers) included within
the Web Hosting Manila . Web Hosting Manila shall not be
responsible or liable for any part of any such dealings or promotions.
You agree that Web Hosting Manila , at its sole discretion, may
terminate your password, account (or any part thereof) or use of the
Service, and remove and discard any Content within the Service if you
violate these terms.
- SERVICE DENIAL
Web Hosting Manila reserves the right to reject its service and
terminate this agreement for a certain period of time or indefinitely
upon customers' failure to pay. The customer then is considered a
debtor to Web Hosting Manila and liable for reasonable
interest of 10% and any collection fees.
- YOUR RESPONSIBILITIES
You are solely responsible for the content of your messages. Using the
Web Hosting Manila Service in connection with surveys, contests,
pyramid schemes, chain letters, junk e-mail, spamming or any
duplicative or unsolicited messages (commercial or otherwise) is
In consideration of your use of the Service, you agree
- Provide true, accurate, current and complete
information about yourself as prompted by the registration
form of the Service.
- Maintain and promptly inform us to update
Registration Data to keep it true, accurate, current and complete. If
you provide any information that is untrue, inaccurate, not current or
incomplete, or Web Hosting Manila l has reasonable grounds to suspect
that such information is untrue, inaccurate, not current or incomplete,
Web Hosting Manila has the right to suspend or terminate your account
and refuse any and all current or future use of the Service (or any
- Upon signing up for an account with Web Hosting
Manila, each customer agrees to submit correct and up-to-date contact
details, meaning that when introducing any changes to this information,
he/she is obliged to notify Web Hosting Manila in the course
of a 10-business-day period after the changes become valid. The
introduction of changes should be done online through the customer's
Billing Control Panel, not via e-mail. This requirement is also in
force for Web Hosting Manila - customers will always be aware of any
contact information changes that the company places within its website.
This way, a flawless communication process between both sides is
- You will receive a password and account designation
upon completing the registration process of the Service. You are
responsible for maintaining the confidentiality of your password and
account, and you are fully responsible for all activities that occur
under your password or account. You agree to:
- immediately notify Web Hosting Manila
about any unauthorized use of your password or account or any other
breach of security.
- ensure that you exit from your account at the end
of each session. Web Hosting Manila cannot and will not be
liable for any loss or damage arising from your failure to comply with
- Any Customer in violation of system or network
security is subject to criminal and civil liability, as well as
immediate account termination. Examples include, but are not limited to
the following: Unauthorized access, use, probe, or scan of a systems
security or authentication measures, data or traffic; Interference with
service to any user, host or network including, without limitation,
e-mail bombing, flooding deliberate attempts to overload a system and
broadcast attacks; Forging of any TCP/IP packet header or any part of
the header information in an e-mail or newsgroup posting.
- Harm to Web Hosting Manila Servers - any attempts
for doing harm to a server Web Hosting Manila
Services are explicitly banned
- Acceptable Use of Services / Acceptable Access to
Services - Web Hosting Manila will immediately and resolutely react to
any attempt for use of an Internet account or computer by a Web Hosting
Manila customer unauthorized by the account or computer owner. Such
attempts include "Internet scamming" (tricking other people into
releasing their passwords and etc.), password robbery, security hole
scanning etc. It DOES NOT matter whether the attacked account or
computer belongs or not to the Web Hosting Manila Services,
the fraud will be subject to actions based on the very nature of the
attack which could be a warning, an account suspension or cancellation
and civil or criminal legal action.
- CPU usage (or usage of the Central Processing
Unit(s)) on the web server Customer's account is hosted on is subject
to some regulations. In case of higher than the allowed CPU usage, the
following procedure will take place:
- First Suspension
– The harmful account will be suspended and an automatically
notification will be sent to YOU
- Second Suspension–
In case of CPU overload recurrence the harmful account will be
- Third Suspension–
If the other two previous warnings are not considered as serious, Web
Hosting Manila will permanently suspend the account without any future
The account's owner may be required to upgrade to a
dedicated or semi-dedicated web hosting solution. Possible alternative
is a required reduction in the load and traffic that the customer's
account gets. Web Hosting Manila reserves the right to block files or
scripts that use CPU exceedingly and notify clients.
- The Customer agrees not to publish on or over its
account any information, software or other content, which violates or
infringes upon the rights of any others or which knowingly contravenes
the laws of any jurisdiction in which such content is generally
- Users are NOT allowed to send more than 1500 emails
per day per hosting account.
- MySQL usage: each database hosted on our system can
be used only by the user who has created it. Another user, whose
account is hosted on the same or on another server, cannot use the
database created in your account. The MySQL database has a limit of
45000 queries per hour. If you have reached 45000 queries per a given
hour, you will not be able to make any more queries. In the next hour
you will have access to the database again and the counter will be
- The users must not allow other websites or hosting
servers to link to files stored in their hosting accounts, and thus
steal network traffic. In order to escape unjust distribution of the
resources, as well as possible sharing of illegal content, the users
are not allowed to use their hosting accounts as a remote storage
server only or solely for the purpose of sharing (un)archived images,
programs or sound files. At least 80% of all files and/or total
megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not
limited to these file extensions) in each hosting account must be a
part of actual, active website(s) content, i.e. all content files must
have corresponding HTML or PHP files, which link to them. Furthermore,
these files may amount to no more than 50% of the customer's total
monthly traffic usage. If requested, the user should prove that a given
file is a constituent part of an actual page and not only stored on the
server within 24 hours of the request.
- Web Hosting Manila does NOT allow sites
that provide any content, points of distribution, or 'links' to sites
- infringe on any third party's intellectual
property or proprietary rights, or rights of publicity or privacy
- violate any law, statute, ordinance or regulation
- are defamatory, trade libelous, threatening,
unlawfully harassing, abusive, pornographic or obscene
- contain viruses, Trojan horses, worms, time
bombs, cancelbots, corrupted files, or any other similar software or
programs that may damage the operation of another's computer or
property of another
- contain Pirated or Hacking / Phreaking Software
(Warez)- Any software that is copyrighted and not freely available for
distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files
(MP3) all fall under this jurisdiction
- have Adult Sites (content) - Any erotic or
pornographic material, links to adult sites, or advertisements of adult
- SERVICE ACTIVATION AND CONTINUANCE
Web Hosting Manila provides services to clients
on a global scale whose distribution through the Internet makes them
equally accessible to everyone everywhere in the world.
The services for newly signed up clients are activated
immediately after our Sales Department gets in touch with the payer
over the phone to verify the payment details (this is demanded because
of the high fraud activity, spreading online). The payment verification
procedure is compulsory and if we fail to approve the transaction
within 48 hours of the payment submission, the funds will be credited
back to the payer and the order will be cancelled.
The services for existing customers, including upgrade services and
renewals, are activated immediately after our Sales Department receives
the corresponding payment.
- SERVICE EXPIRATION AND RENEWAL
The hosting service is active for one month (30 days). After that
period of time, the account will be automatically suspended until the
Customer renews it by paying the subscription. In case the
Customer does not renew his hosting account, it will remain BLOCKED.
The account's data will be kept for two months, after that it will be
The redemption period is a registry level period of up to 30 days that
occurs when a domain name is deleted after it expires without being
renewed. Instead of just being deleted and returned to the pool of
domain names available for registration, the registry holds the name in
a REDEMPTION PERIOD. During this 30-day period, the original domain
registrant may retrieve the domain name from deletion for an additional
fee by contacting the registrar.
This extra 30-day period extends the time available to renew expired
domain names. However, all names that enter the redemption period are
removed from the zone files (the list of domains currently in the
global DNS); therefore, any web site or e-mail services associated with
the domain name will stop working.
After the 30-day redemption period there is a 5-day pending delete
phase. When a domain is in this phase no one can retrieve the domain
and it cannot be registered. After the 5-day pending delete phase the
registry will release the domain name back into the public pool of
available domain names.
We strongly recommend that you renew your domain registration before
the domain name is placed in redemption. If your domain name is placed
into redemption, we cannot prevent the zone files being removed from
the DNS and your web site and any associated services will cease to
We can assist in retrieveing your domain only if your domain was
registered with us. If your domain was registered with another
registrar, you must contact that registrar for information regarding
retrieving your domain name. You will be charged with a REDEMPTION FEE
of $ 350.00 USD for the domain registration renewal.
- CUSTOMER WEBSITE; E-COMMERCE; CUSTOMER
- Upon buying an allocated space on Web Hosting
Manila servers, customers agree to be fully responsible for the
development, operation and maintenance of their web site, online store
and e-commerce activities within that space. Each customer is in charge
of all the products and services as well as of all contents and
materials appearing online, including:
- the accuracy and relevance of Customer Content
and the content and material showcased on its store or products
- certainty that the Customer Content and the
content and materials appearing on its store or products do not violate
or infringe upon the rights of any person
- certainty that the Customer Content and the
content and materials appearing on his/her store or products are not
calumnious or somehow illegal. The Customer is the only one in charge
of approving, processing and filling customer orders and of taking care
of customer requests or complaints. The Customer is the one in charge
of the payment or satisfaction of any and all taxes related to his/her
web site and online store.
- The Customer bears the responsibility for ensuring
the security and confidentiality of any customer data (including,
without limitation, customer credit card numbers) that he/she may
receive in connection with his/her web site or online store.
- Each Customer guarantees to Web Hosting Manila that
he/she owns or possesses the right to use the Customer Content and its
material, including all text, graphics, sound, music, video,
programming, scripts and applets. Each Customer warrants that the use,
reproduction, propagation and transmission of the Customer Content and
any information and materials contained inside do not, and will not:
- infringe or abuse any copyright, patent,
trademark, trade secret or any other proprietary right of a third party
- break any criminal laws or manifest false
advertising, unfair competition, vilification, privacy intrusion;
violate a right of publicity or violate any other law or regulation.
Each Customer empowers Web Hosting Manila to reproduce, copy, use and
propagate all and any part of the Customer Content for ensuring and
operating the Services. Web Hosting Manila is granted the right to
assess the extent to which these operations need to be done.
- TORTUROUS CONDUCT
Any case of indecent treatment towards a Web Hosting Manila employee
will be considered inappropriate. Each Customer is anticipated to
conduct a professionally mannered communication with Web Hosting Manila
employees regarding any requests for help through e-mail or by means of
the Ticket Desk Support System. Each Customer should avoid applying any
forms of written emotional outburst or cursing. Any attempts of
deliberately undermining behavior will be interpreted as a breach of
Other acts of treatment towards Web Hosting Manila employees that will
be considered as unacceptable include any verbal, oral, written or
second party threats addressing Web Hosting Manila or any of its
employees, partners, equipment, and concerns. Any forms of such threats
will be interpreted as a breach of this TOS. Web Hosting
Manila keeps the right to assess which behavior will be treated as a
breach of this TOS and to give no refunds to the users whose accounts
have been suspended for violating the aforementioned rules.
- SPAMMING IS PROHIBITED
We will determine at our sole discretion whether any of the messages
you send are spam. For your information, spamming generally includes,
but is not limited to:
- the sending of unsolicited messages in bulk, or the
sending of unsolicited e-mails, which provoke complaints from recipients
- the sending of junk mail
- the use of distribution lists that include people
who have not given specific permission to be included in such a
- posting commercial ads to USENET newsgroups that do
not permit it
- posting articles containing binary encoded data to
- excessive and repeated posting of off-topic
messages to newsgroups
- excessive and repeated cross-posting
- e-mail harassment of another Internet Customer or
Customers, including but not limited to the transmission of any
threatening, libelous or obscene material, or material of any nature
which could be deemed offensive
- the e-mailing of age-inappropriate communications
or content to anyone under the age of 18
- "Spamming" is considered an explicit misuse of
ethical principles and will be interpreted as a violation of them
- The maximum number of allowed e-mail messages sent
per day is 1000. There are no exceptions to this rule. Every customer
who is sending more than 1000 e-mail messages per day needs a dedicated
server and cannot use a shared hosting account.
- If you have a emailing hosting plan sending rates
are as per your plan, within the first 3 days of sending emails you
contact gmail at
and yahoo at firstname.lastname@example.org
- if your do not fill out the mass forms from Yahoo and
Gmail they will block your IP and we will have to suspend your account
- COMPLAINTS PROCEDURE.
Web Hosting Manila is dedicated to providing the highest levels of
customer service round the clock. If you feel dissatisfied with any
aspect of our service, you are strongly encouraged to make use of our
complaints procedure detailed below.
In order to file a complaint, please send an email to email@example.com
specifying the nature of the problem you are facing. Please provide as
many details about your particular case as possible. The more we know
about your situation, the more prompt and adequate our resolution will
Here are the steps for addressing every single complaint:
1. NY Cheap Hosting or New York
Cheap Hosting will confirm receipt of your complaint in writing,
confirming that the complaint will be addressed without delay. Web
Hosting Manila reserves the right to refuse to investigate a complaint
that is obviously frivolous, abusive or offensive.
2. A NY Cheap Hosting or
New York Cheap Hosting representative will review your situation, look
for an appropriate solution and will inform you of the timeframe within
which a response should be expected.
3. If a NY Cheap Hosting
or New York Cheap Hosting representative can't resolve your
complaint within the pre-announced period, your complaint will be
escalated to a Customer Care manager.
4. If the Web Hosting Manila
Customer Care manager can't resolve your complaint, it will be
forwarded to the Company Director, who will investigate the case to
ensure that all necessary measures have been taken and will respond in
writing within two working days and reply with a solution within five
- NEWS RELEASES
Forward Looking Statements: these refer to any predications within this
website that are not based on objective facts and express expectations
with regard to forthcoming events. Such statements cannot be treated as
reality-based because it is possible that they happen to deviate from
actual circumstances. Forward Looking Statements can be recognized by
the availability of indicative words such as "believes",
“anticipates," "plans," "may," "hopes," "can," "will,"
"expects," "is designed to," "with the intent," "potential". However,
their availability is not a compulsory requirement for a
forward-looking statement to be treated as such.
- FORCE MAJEURE CIRCUMSTANCES
ResellersPanel will be in a non-liability position with regard to the
failure or delay in doing its professional duties as a consequence of
circumstances beyond its control. Such circumstances could be provoked
by acts of any governmental body, war, rebellion, sabotage, embargo,
fire, flood, strike or other labor disturbance, interruption of or
delay in transportation, unavailability of, interruption or delay in
telecommunications or third party services (including DNS propagation),
failure of third party software or hardware or inability to obtain raw
materials, supplies or power used in or equipment needed for
provisioning of the Services.
This agreement constitutes the whole act of convention between the
parties with regard to the agreement signed between them. It is not
subject to any amendments, modifications, or any other alterations with
the exception of changes introduced through a written instrument that
is signed by the party to be charged.
- This Agreement shall be interpreted in consistence
with the laws of the United States
- This Agreement shall be in force and effect
entirely to the benefit of the parties hereto and their respective
heirs, executors, administrators, successors and assigns. - The
captions and headings contained in this document are aimed at
facilitating the text comprehension. They are not a part of the very
Agreement, and shall not limit or construe the provision they refer to.
- This Agreement may be executed in counterparts, which will be
considered as original.
Copyrighted material must not be placed on Customers' accounts without
the permission of the copyright owners or people that are specifically
authorized by the copyright owners. Only copyright owners or people
specifically authorized by them may upload copyrighted material to the
Upon our receipt of a notice of a claimed copyright infringement
containing the above information, after confirmation we will promptly
remove the allegedly infringing material from the Services and carry
out further procedures if necessary. We will assume no liability for
the removal of any such material.
- CUSTOMER SERVICE CONTACT DETAILS
To get in touch with our Customer Service - please use any of the
options listed below:
1. Open a Ticket from the Web Hosting Control Panel
(from section Help Center->Open New Ticket)
US PHONE: +1-305-381-2192
INTERNATIONAL PHONE: +011886917480074
Any attempts to undermine, slander, libel, threaten, or cause harm to
our servers, customer, employee, or the company directly is strictly
prohibited and is grounds for immediate termination without refund. In
addition, we will pursue all attempts to the fullest extent of the law.
Please report any violations of the Terms of Service and
Name Dispute Resolution Policy (which too is an integral part
of this document) to firstname.lastname@example.org
Web Hosting Manila shall have the right to assign
this Agreement without customer permission. This Agreement
shall be in force and effect to the total benefit of the Customer and
Web Hosting Manila and their successors and permitted assigns.